iGate Walkin drive for 2013, 2014 Passout freshers On 22nd July 2014
Company Name : iGate
Qualification : B.Sc, B.Com, BCA, BA, BBM, BBA
Experience : 0 - 1 year
Job Location : Bangalore
Job Role : Systems Associate - Service Desk
Job Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Desired Profile:
Freshers with Graduation in B. Sc / BCA / B.Com / BA / BBA /BBM can apply passed out in 2013 or 2014 only
Maximum 1 year of experience in an international call center can also apply with above said qualifications only
Should possess 50% and above throughout academics
Certifications like MCSE/CCNA /PMI/ITIL are preferred
Willing to work in night shifts
Willing to sign 2 years of Service agreement
Basic computing skills
Good written and oral communication skills are required
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Must have a Bachelors degree
Must have a stable career background
iGate Walkin Details:
Walk-in Date: 22nd July 2014
Walk-in Time: 3:30 PM - 5:30 PM
Interview Venue:
IGATE, 158 - 162 & 165 - 170,
EPIP Phase-2, Whitefield,
Bangalore 560066.
Qualification : B.Sc, B.Com, BCA, BA, BBM, BBA
Experience : 0 - 1 year
Job Location : Bangalore
Job Role : Systems Associate - Service Desk
Job Description:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Desired Profile:
Freshers with Graduation in B. Sc / BCA / B.Com / BA / BBA /BBM can apply passed out in 2013 or 2014 only
Maximum 1 year of experience in an international call center can also apply with above said qualifications only
Should possess 50% and above throughout academics
Certifications like MCSE/CCNA /PMI/ITIL are preferred
Willing to work in night shifts
Willing to sign 2 years of Service agreement
Basic computing skills
Good written and oral communication skills are required
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Must have a Bachelors degree
Must have a stable career background
iGate Walkin Details:
Walk-in Date: 22nd July 2014
Walk-in Time: 3:30 PM - 5:30 PM
Interview Venue:
IGATE, 158 - 162 & 165 - 170,
EPIP Phase-2, Whitefield,
Bangalore 560066.
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