TATA BSS Hiring :Entry Level LD:9th Aug 2014 @ Hyderabad
Company : TATA BSS
Website : http://www.tata-bss.com/in/
Eligibility : B.E/B.Tech/M.B.A/Any Degree
Experience : ( 0 - 3yrs)
Location : Hyderabad
Job Role : Entry Level
JOB SUMMARY:
Company Profile:
Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India’s most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with highly capable and information-age generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.
Job Description:
1. Handling the technical queries of the customers.
2. Improve quality of service and increase client delight.
3. Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
4. Achieve the set targets of the team / process.
5. Maintain quality of interaction with customers.
6. Identifying opportunities for improving software performance.
7. Ensuring complete accountability for every call that they handled.
8. Constant inputs to improve their ability to handle irate calls
Candidate Profile:
Soft skills required:
1. Fluent English / Hindi communications skills and one regional language.
2. Ability to work under pressure.
3. Clear & logical Thinker.
4. Typing speed should be greater than or equal to 15wpm.
5. Shifts: Full time/Part time.
Selection Process:
1. Personal Introduction Round.
2. Aptitude Test.
3. Voice & Accent Round and rounds of personal interview.
Venue :
YOGANANDA INSTITUTE OF TECHNOLOGY & SCIENCE
Mohan Reddy Nagar ,Elamandyam (V)
Renigunta (M)TIRUPATI- 517 520,
Andhra Pradesh, INDIA
Date : 09-08-2014
Reporting time : 9.30AM
Website : http://www.tata-bss.com/in/
Eligibility : B.E/B.Tech/M.B.A/Any Degree
Experience : ( 0 - 3yrs)
Location : Hyderabad
Job Role : Entry Level
JOB SUMMARY:
Company Profile:
Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India’s most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with highly capable and information-age generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.
Job Description:
1. Handling the technical queries of the customers.
2. Improve quality of service and increase client delight.
3. Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
4. Achieve the set targets of the team / process.
5. Maintain quality of interaction with customers.
6. Identifying opportunities for improving software performance.
7. Ensuring complete accountability for every call that they handled.
8. Constant inputs to improve their ability to handle irate calls
Candidate Profile:
Soft skills required:
1. Fluent English / Hindi communications skills and one regional language.
2. Ability to work under pressure.
3. Clear & logical Thinker.
4. Typing speed should be greater than or equal to 15wpm.
5. Shifts: Full time/Part time.
Selection Process:
1. Personal Introduction Round.
2. Aptitude Test.
3. Voice & Accent Round and rounds of personal interview.
Venue :
YOGANANDA INSTITUTE OF TECHNOLOGY & SCIENCE
Mohan Reddy Nagar ,Elamandyam (V)
Renigunta (M)TIRUPATI- 517 520,
Andhra Pradesh, INDIA
Date : 09-08-2014
Reporting time : 9.30AM
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