Tech Mahindra BPO Freshers Walkin Drive From 24th to 26th April 2014

Tech Mahindra BPO Freshers Walkin Drive From 24th to 26th April 2014
Company Name : Tech Mahindra
Qualification : B.Com, BBA, B.Sc, BCA, BA
Experience : 0 - 1 Year
Job Location : Gurgaon
Job Role : Associate/Senior Associate

Job Description:
The candidate would be required to work on backend Group & Individual Insurance processes.
Complete all training requirements to meet SLAs successfully.
He / She will also be responsible for communicating with various other departments for follow up or escalations as per business requirements.

Skills/Knowledge:
Strong analytical and problem solving skills
Good Keyboard Skills
Proficiency in Computers, Microsoft Word and Excel and internet.
Able to manage multiple priorities and conflicting deadlines
Should have flair of learning
Strong written and verbal communication skills
Strong commitment to customer service and quality
Strong research and follow-up skills
Proven ability to successfully cope in a fast-paced, demanding environment and stretch at short notice when business needs.
Ability to work independently and in a team environment

Responsibilities:
Processes customer requests in a timely and accurate manner
Communication with customers through written and oral correspondence
Provides follow up on requests that cannot be immediately resolved
Review & point out gaps in procedures
Ability to identify & drive process improvement ideas
Maintains flexibility in a high speed, demanding team environment
Identifies process improvements to increase efficiencies and streamline processes
Soliciting and compiling information and data related to processing activities
Working with mainframe & web applications
Creating and monitoring the processing checklists and calendars
Meeting and exceeding defined service level metrics on timeliness, productivity and accuracy

Eligibility:
Any Graduate  B.Com, BBA, B.Sc, BCA, BA
Post Graduates & B.E/B.Techs are NOT ELIGIBLE
Excellent written and verbal communication in English
0-1 months of experience
Work Location is Gurgaon
Shift Timings  12.30 PM to 8.30 PM
Cab  Pick & Drop available

Documents to be carried :
Latest resume
Original Photo ID proof
2 recent passport size  photographs

Walkin Details:
Walkin Date:  24th and 26th April 2014
Walkin Time: 12 PM - 3 PM

Venue:
Tech Mahindra,
Unitech Cyber Park, Tower B,
8th Floor, Sec 39, Gurgaon,
Nearest Metro - Huda City Center.
Contact Person: Paras Matalia

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